Frequently Asked Questions

Everything you need to know about our professional welding equipment and services.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna for larger equipment purchases.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-7 business days within the continental US. We offer free shipping on all orders over $99, while flat-rate shipping applies to smaller accessory orders.

Do Arccaptain machines come with a warranty?

Yes, all our welding machines come with a standard 2-year manufacturer warranty that covers parts and labor for any factory defects.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.

Can I use Arccaptain welders with a generator?

Most of our inverter welders are designed to handle voltage fluctuations and can be powered by a clean-power generator, provided it meets the minimum wattage requirements specified in the product manual.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.